Last Updated
25 May 2026.
This warranty information applies to ErgoMouse units bought from ErgoMouse for delivery in South Africa.
Warranty Information
What Is Covered
- Dead-on-arrival units.
- Confirmed factory faults that affect normal use.
- Product faults that qualify for replacement under applicable South African consumer law.
What Is Not Covered
- Accidental damage, misuse, abuse, neglect, liquid damage, or unauthorised repairs.
- Normal wear from everyday use.
- Damage caused by using the product outside normal computer accessory use.
- Cosmetic wear that does not affect normal function.
- Issues where the product has been materially altered, tampered with, or used with unsafe charging accessories.
How We Assess Claims
We may ask for your order number, proof of purchase, photos, video, serial or batch details where available, and basic troubleshooting steps before confirming the next step.
If a valid fault is confirmed, we will advise whether the appropriate remedy is repair, replacement, refund, or another lawful solution.
Please do not dispose of the product, packaging, or accessories while a claim is being assessed. If the item cannot be inspected when reasonably required, we may not be able to approve the claim.
Dead-On-Arrival
If the product arrives damaged or does not work on first use, contact us as soon as possible after delivery. Keep all packaging until the matter is resolved, as courier or packaging photos may be needed.
Consumer Rights
This warranty information works alongside, and does not replace, statutory rights that may apply under South African consumer law.
To the extent permitted by law, warranty remedies are limited to the product itself and do not cover indirect losses, loss of work time, loss of data, or damage caused by misuse or incompatible accessories.
Nothing in this warranty limits liability for unsafe or defective goods, gross negligence, intentional misconduct, or any liability that cannot lawfully be limited.
Start A Warranty Request
Email support@ergomouse.co.za with your order number, delivery date, a clear description of the issue, and photos or video where possible.