Orders are placed through Shopify checkout. An order is confirmed once payment is successful and you receive an order confirmation. We may cancel or refund an order if stock, pricing, fraud, delivery, or checkout issues prevent fulfilment.
You are responsible for providing accurate checkout, delivery, and contact information. We may contact you to verify information before dispatch.
Prices are shown in South African rand. We may update pricing, stock, and promotions at any time before an order is confirmed.
Orders are dispatched on the next business day where stock is available. Delivery takes 3–5 business days after dispatch, subject to courier coverage and accurate delivery information supplied at checkout. See our Shipping & Delivery page for more detail.
ErgoMouse is a consumer electronics accessory. Product information is provided for general comfort and usability guidance only.
ErgoMouse is not a medical device and website content is not medical advice.
You are responsible for using the product safely, with suitable devices and charging accessories, and in line with normal computer accessory use.
Returns, refunds, defective goods, and warranty requests are handled according to our Returns & Refunds and Warranty Information pages.
Nothing in these Terms limits or excludes any rights or remedies you have under applicable law, including the Consumer Protection Act, 2008. To the fullest extent permitted by law, ErgoMouse will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of data, or loss of opportunity arising from the use of our website or products. Where we are legally allowed to limit liability, our total liability for any claim relating to an order is limited to the amount paid for the affected product. This does not limit our responsibility for defective or unsafe goods, gross negligence, fraud, intentional misconduct, or any liability that cannot lawfully be limited.
We may refuse, cancel, or investigate orders, returns, or support requests that appear fraudulent, abusive, dishonest, or intended to misuse the website, checkout, courier process, returns process, or warranty process.
For questions about these terms, email support@ergomouse.co.za.
