Privacy Policy

Last Updated

25 May 2026.

This policy applies to ergomouse.co.za, checkout.ergomouse.co.za, and customer support communications for ErgoMouse.

Who Is Responsible

ErgoMouse is responsible for the personal information it decides to collect and use through this website, orders, delivery, warranty support, and customer service.

Privacy requests can be sent to support@ergomouse.co.za.

Information We Collect

  • Website technical data, such as IP address, browser type, device information, pages requested, timestamps, and security logs.
  • Cart data stored in your browser, currently the quantity of ErgoMouse units added to cart.
  • Checkout and order data entered through Shopify, such as name, email address, phone number, billing and delivery address, order contents, payment status, and delivery details.
  • Support data you send to us, such as emails, order numbers, warranty details, return requests, and related messages.
  • Review or feedback data if you submit feedback or allow us to display a review.

What We Do Not Intentionally Collect

ErgoMouse sells a computer accessory and does not provide medical care. Please do not send medical records, diagnosis information, identity documents, card numbers, or other unnecessary sensitive information by email.

Why We Use Information

  • To operate the website, cart, checkout redirect, and product pricing.
  • To process orders, payments, delivery, returns, refunds, and warranty requests.
  • To respond to questions and customer support messages.
  • To detect, prevent, and investigate fraud, misuse, security incidents, and technical problems.
  • To keep records required for tax, accounting, consumer protection, legal claims, and business administration.
  • To improve product information, customer experience, stock planning, and service quality.

Legal Bases

Where POPIA, GDPR, UK GDPR, or similar laws apply, we rely on the appropriate lawful basis for each use.

  • Contract: to take orders, accept payment, arrange delivery, and provide after-sales support.
  • Legal obligation: to keep required tax, accounting, consumer, safety, and legal records.
  • Legitimate interests: to operate and secure the website, prevent fraud, answer support requests, and improve the service.
  • Consent: where we ask for optional marketing permission or other optional uses.

Shopify Checkout

Checkout is handled through Shopify at checkout.ergomouse.co.za. Shopify and enabled payment providers process payment and checkout information. ErgoMouse does not receive or store full card numbers.

Shopify may collect checkout, device, fraud-prevention, and payment-related data according to Shopify's own privacy terms and the settings enabled in the Shopify store.

Local Storage, Cookies, And Analytics

We do not currently use third-party analytics tags, advertising pixels, newsletter forms, or onsite tracking cookies on the ErgoMouse website.

The cart uses your browser's local storage to remember cart quantity. You can clear it by emptying your cart or clearing site data in your browser. Shopify checkout may use cookies and similar technologies to provide checkout, payment, security, and customer privacy features.

Who We Share Information With

  • Shopify, payment providers, and fraud-prevention tools used for checkout and order processing.
  • Couriers and delivery partners that need delivery details to deliver your order.
  • Email, hosting, security, and infrastructure providers that help operate the website and support channels.
  • Professional advisers, insurers, accountants, or legal representatives where reasonably necessary.
  • Authorities, regulators, courts, or law enforcement where required or allowed by law.

We do not sell your personal information.

Cross-Border Transfers

Some service providers, including Shopify and hosting or email providers, may process or store information outside South Africa. Where required, we rely on appropriate contractual, operational, or legal safeguards for those transfers.

Retention

  • Cart quantity remains in your browser until you remove it, clear site data, or the browser removes it.
  • Support messages are kept for as long as needed to handle the request, maintain service history, and resolve disputes.
  • Order, payment, delivery, return, refund, and warranty records are kept for as long as required for business, tax, accounting, consumer protection, fraud prevention, legal claims, and warranty purposes.
  • Technical logs are kept for a limited period needed for security, debugging, abuse prevention, and server operations.

Security

We use reasonable technical and organisational safeguards, including HTTPS, hosted payment processing, access controls, and operational security measures.

No internet service can be guaranteed completely secure. If you believe your information or an ErgoMouse order has been affected by a security issue, contact us immediately.

Your Privacy Rights

Depending on where you live and which law applies, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also withdraw consent where processing is based on consent.

South African users may also have rights under POPIA, including access and correction rights and the right to complain to the Information Regulator. EU and UK users may have GDPR or UK GDPR rights and may complain to their local data protection authority.

To make a request, email support@ergomouse.co.za. We may need enough information to confirm your identity and locate your order or support record.

Marketing

We do not currently run a newsletter signup on this website. If marketing email or SMS options are enabled through Shopify checkout, they should be optional and handled according to the preferences you choose there.

You can opt out of direct marketing at any time by using the unsubscribe option in the message or by contacting us.

Children

This website is intended for customers who can lawfully buy consumer electronics. We do not knowingly collect personal information from children for marketing purposes.

Changes To This Policy

We may update this policy when the website, checkout setup, service providers, legal requirements, or business practices change. The updated version will be posted on this page with a new last updated date.

Contact

For privacy requests, complaints, or questions, email support@ergomouse.co.za.

If your request relates to Shopify's independent handling of checkout or Shop account data, you may also need to use Shopify's privacy controls or contact Shopify directly.

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