Shipping & Delivery

Delivery Estimates

Nationwide delivery Orders are dispatched on the next business day where stock is available. Delivery takes 3–5 business days after dispatch, subject to courier coverage and accurate checkout details.
Address confirmation Some addresses may require courier confirmation at checkout or before dispatch.
Dispatch Next business day where stock is available.

Dispatch

  • Orders are dispatched on the next business day where stock is available.
  • Orders placed over weekends or public holidays are processed on the next business day.
  • If stock is unavailable, we will notify you and offer cancellation with refund or revised delivery timing.

Delivery Areas

  • Delivery takes 3–5 business days after dispatch, subject to courier coverage and accurate checkout details.
  • Delivery depends on accurate checkout information, courier coverage, and someone being available to receive the parcel.

Delivery Risk

Risk remains with ErgoMouse until delivery to the address supplied at checkout. Once the courier records delivery to that address, responsibility for the parcel passes to the customer, except where the law provides otherwise.

Customer Details

Please make sure your delivery address, contact number, and email address are correct at checkout. Delays or extra courier costs caused by incorrect or incomplete details may be for your account where permitted by law.

Tracking

Tracking details will be shared by email once the order has been handed to the courier.

Delivery Issues

If your order is delayed, missing, incorrect, or damaged in transit, contact support@ergomouse.co.za with your order number.

Back to Home